Bogus transactions for deliveries will finally come to an end.
Finalized by the Senate Trade, Commerce, and Entrepreneurship Committee, Senate Bill 2302 criminalizes "hoax ordering" to protect delivery riders from fake and bogus transactions.
Filed on June 28, the new legislation is a substitute to Committee Report No. 273 produced by the Senate panel chaired by Senator Aquilino Pimentel III.
According to Senator Pimentel, "We need a law protecting our delivery riders and drivers. It is very timely and relevant. Even after the pandemic, this measure will be relevant because we have now grown accustomed to online services."
What the Senate Bill 2302 covers
- placing of hoax orders
- cancellation of confirmed orders
- refusal to receive unpaid orders
- using another person's personal information when registering for any food, grocery, and pharmacy delivery service
- prohibits food, grocery, and pharmacy delivery service application providers from requiring their delivery riders and drivers to advance money for the fulfillment of orders
- establishment of a mandatory reimbursement scheme in favor of delivery riders and drivers in case of cancellation of confirmed orders
- implementation of Know-Your-Customer rules which requires the submission of proof of identity and residential address of the customer, subject to compliance with the Data Privacy Act of 2012
Pimentel said that legislators have found out that delivery riders are especially vulnerable because they advance the money for cash-on-delivery orders—which means they have to pay out of pocket for canceled or fake bookings.
In his presentation, Pimentel stated, "The recent incidents of fake booking and hoax orders are quite alarming. Those acts must be criminalized. Nagtatrabaho ang ating mga riders nang maayos. Yung iba ay inaabot pa ng madaling araw sa kalye para kumita ng pera. Hindi sila dapat linoloko.”
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